You really need to address this to Steinberg. They have been easy to work with in my experience. There's a code that comes with Montage that's a code to get a code then you use the 2nd code to actually get the key to get the software to get the ... Well, it wasn't easy so I sympathize. I know the process is being worked with other Steinberg products so who knows how this all works anymore.

You can create a ticket at Steinberg and support has been fairly good there.

You'll probably get a more official (and helpful) response later.

Support information:
https://helpcenter.steinberg.de/hc/en-us/articles/206709210

[quotePost id=115808]Good Morning,

Please I need the access code for Cubase AI.

kindest regards,

Rafael,[/quotePost]

It should have come with your Keyboard if bought new on a printout with the manuals. If you got it used, that's another story, then I don't know if Steinberg would give you another code but as Jason suggested, contact them and make sure you include your Keyboard's serial number.

I heard a lot of stories about activation (similar to how Jason described it lol), but honestly it was very straight forward to me... Create a Steinberg Acount, Download the Download Assistant, Add Your Activation Code, Download Cubase AI (you can download the latest version with your code).

Cheers