Contact John Melas)... there are no Total Librarian software for the reface Keyboards... which product do you own?

Contact John Melas)... there are no Total Librarian software for the reface Keyboards... which product do you own?

Weird I started this thread in the Montage section and then when I uploaded the pic everything went blank and I had to rewrite it again, but I didn't notice I was in the Reface section.
I wrote to John Melas, I hope he will be able to help me.

I've seen the category reset or change to "reface" - so I'm not surprised others have seen this happen. You need to manually check the category when posting to ensure it's not changed up on you.

Regarding this issue, I would try right-clicking on the setup and choosing to run as administrator. This is the typical cause of file access errors.

Regarding this issue, I would try right-clicking on the setup and choosing to run as administrator. This is the typical cause of file access errors.

I did that, I also enabled the built-in administrator account but nothing worked, I always have that error with only the librarian, the performance editor has no problem.

Well I solved the mistery... it was the antivirus that didn't like the librarian... so I had to put it on the antivirus white list in order to install Montage tools.

It may be helpful to others to communicate which antivirus flagged this. I go light on AV (Windows Defender) - which didn't, at the time I installed the demo, give the installation issues. Perhaps if someone else runs into a similar issue - they can see a match in AV and have more confidence that is their issue.

Thanks for circling back after the debug.

It may be helpful to others to communicate which antivirus flagged this. I go light on AV (Windows Defender) - which didn't, at the time I installed the demo, give the installation issues. Perhaps if someone else runs into a similar issue - they can see a match in AV and have more confidence that is their issue.

Thanks for circling back after the debug.

It's Bitdefender Internet Security

Manuel sorry I've the same problem....I try to add JM tool to white list but error keep to appeare.....may you indicate me where did you set exception for bit definder?
Thanks a lot

This isn't exactly a PC support site - but a search engine search for "bitdefender whitelist" returns:

https://www.bitdefender.com/support/adding-exclusions-in-bitdefender-2018-2094.html

Manuel sorry I've the same problem....I try to add JM tool to white list but error keep to appeare.....may you indicate me where did you set exception for bit definder?
Thanks a lot

Hi, sorry but I didn't see your question before.

You can put applications in the whitelist in this way:
in the protection window click on view features (in blue on the right), then push the gear icon under the Advance Threat Defense window. In a new window you can add applications to your white list.