"Cleaned" sounds bad.

Resistive touchscreen manufacturers advise to use a soft lint-free cloth. They warn against use of chemicals/cleaning agents. I would go further and say DRY lint-free cloth.

I'm not seeing the plastic film over the touchscreen that came when the keyboard shipped (which is good, if true). I imagine that has been removed. Double-check if you haven't removed it.

Yeah, I just wiped (no chemicals, just a dry cloth) the screen. And I did remove a protective cover off the screen. I'm assuming there aren't 2. The one I removed was very noticeable and was way bigger than the screen, so I assume that's what you're talking about. Unless there's a more subtle one underneath that one.

The problem is so weird ad intermittent. Some times it pops up a bunch, but just now I haven't had the issue in an hour or so.

Ok - good (concerning lack of cleaners/chemicals). And there's only one protective cover. You got it already.

I don't know if your keyboard is brand new from a "major" retail shop or second-hand/grey-market. If it's from a major retail shop - I'd probably exchange rather than spend too much time with it.

It was b stock from an authorized dealer with a full yamaha warranty. But, that was the only one he had and it was shipped to me, so it's a little bit of a hassel to ship back, although I might have to do that anyways. So I figured it might be worth trying to get sorted out, because it was a decent deal.

But, judging from the video, this looks like an actual issue/problem to you. Not just operator error on my part? Especially if I calibrated the screen. would you recommend a factory reset? I just updated to the newest sfotware, 3.5. But I wasn't sure if that was the equivalent to a reset.

Thanks for your help, by the way.

My tolerance is pretty low when I get something brand new. If you tried calibrating, you're running the latest firmware, you have the protective cover off, you're not pouring water or sweat on the screen, you're in a normal studio environment with livable temperatures - then I think that's about the extent of what you should have to try.

Since it's full warranty and an authorized dealer - check to see if they have you covered (see about return shipping and swap out). Just explain what's going on and see what they recommend. That's what I'd do.

I know it's a hassle - but dealing with that touchscreen for the life you keep the instrument will be more of a hassle.

So it will be working fine, and then it will suddenly make a random selection in the bottom left corner (usually over remote) I click back to home, and second later it clicks in the lower left corner again. Any ideas would be greatly appreciated.

That is not right. Other than checking for any friendly ghosts, I would recommend getting in touch with your retailer immediately. The screen is registering that the box was touched...

Thanks for the definitive response that that is a problem and not something that a calibration would fix pr anything. You rock!

hello 😉 I bought a montage 8 a few months ago I had exactly the same problem at the bottom left, like a ghost pressing on the screen lol I was also afraid of a defect and to make a return to the store , but the problem went away after 2 weeks, on its own, there was a static charge in this corner of the screen, so don't panic, use your Montage the problem will go away on its own 🙂

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Thank you, JEHIN.
Good to know it was a static electric thing. This makes me wonder if the dry cloth wipe down was the cause... it makes sense that a static discharge would wind up in a screen corner. Seems like it should be easy enough to remove any static charge after wiping the screen off.

I googled that and it’s a thing

hello 😉 I bought a montage 8 a few months ago I had exactly the same problem at the bottom left, like a ghost pressing on the screen lol I was also afraid of a defect and to make a return to the store , but the problem went away after 2 weeks, on its own, there was a static charge in this corner of the screen, so don't panic, use your Montage the problem will go away on its own 🙂

(translate with google)

Thanks for the heads up. So basically just using the touchscreen remove the static charge. Any ways to speed up the process?

Another trick that I had also tried, with no guarantee that it really played a role, but it costs nothing to do.

This trick works in all cases on computing devices:

Switch off the assembly.
Unplug the power cable from the Montage.
Turn on / off multiple times to remove components of static electricity

Reconnect the power cable.
and turn on the Montage.

(translate with google) 😉

I'd be taking it back to the retailer just to be sure.

As a tip for future reference, you can buy an Anti-Static Wristband from any high street electrical component shop. This is real physics, not snake-oil (like anti-static cleaning fluid). The wristbands conduct static electricity away from the source and send it to "electrical earth".

They come with a special adapter to plug into a wall socket, a discharge cord (resistive conductor) that connects to the adapter, and a wristband that connects to the cord. Wearing this, you would run your finger around the screen to discharge any static.

Don't use anti-static screen wipes... take Js advice.... soft, dry cloth... TFT screens are fragile.