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yamaha steinberg usb driver not working

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I apologize in advance if this is not the category I'm supposed to choose for this question.
Hello there, I'm trying to connect my yamaha digital piano to my Windows XPS pc. I have installed the driver successfully: when I open control panel, the 'digital piano' is listed as shown. However, after I connect my digital piano to my pc and power it on, the driver can't recognize my digital piano that I can't choose a device for the driver, as shown in the screenshot.
May someone help please?
methods I've tried: uninstall and reinstall the driver; connect digital piano to pc first before turning on the power of my digital piano; trying multiple usb ports on my pc (meaning the problem is not caused by my computer port)
Other information that might be helpful: my digital piano is recognized as a bluetooth device, but it cannot be chosen as my input device in setting, as shown in screenshots.
Thank you!

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Posted : 16/11/2020 6:19 am
Bad Mister
Posts: 12303
 

What Yamaha Digital piano do you own?
You have posted in the CP88/CP73 Forum, but you don’t say that this is the Yamaha Digital Piano you own.
The CP88/CP73 are considered Stage Keyboards (different Yamaha Digital Pianos use different Drivers).

Please be specific about your model number (it matters!)

 
Posted : 16/11/2020 8:41 am
Posts: 0
New Member
Topic starter
 

Hello, I own a Yamaha p71 88-key weighted action digital piano.
Thank you!

 
Posted : 17/11/2020 5:56 am
Bad Mister
Posts: 12303
 

Your model does not use the driver you have downloaded. Your P71 does NOT have a built-in Audio Interface — This is why it is not working. (Also this instrument is not a product supported on YamahaSynth.com — we can however, point you in the right direction):

You will want to download the Yamaha USB-MIDI Driver version 3.1.4 for Windows... the P71 uses the same driver as the P45, see the link below:

Yamaha P45 Product Page

 
Posted : 17/11/2020 10:12 am
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