They have Club Cubase meetings online — free, usually two times, every week. You should attend. You missed yesterday’s session, here’s a link to the next one… on Friday.

Or you can reach Steinberg via your MySteinberg Account (stop suffering), give it a try.

If MONTAGE CONNECT and the Melas Tools work, then the Yamaha Steinberg USB Driver is installed and working just fine. Do you know how to view installed Drivers on your computer type? You can quickly check. But if those two applications work, the driver is fine (they would not work without it)… so there is absolutely no reason to reinstall it (that obviously is not the issue, that’s why that didn’t work!)

You need to learn to make your setup into a custom Template - this way when you start Cubase on a new Project session all of your settings are in place. (It’s time you do that… you should not have to repeat your setup every time you want to work). Ideally, when you are connected to your powered up, USB-ready MONTAGE and launch Cubase, it should automatically connect. When/If it doesn’t, go to your checklist

Create a checklist for yourself so that troubleshooting will find/verify what you miss… every time.
Order of powering on matters. Launch Cubase last… it scans your system and looks for (and in theory) finds your preferred Driver based on what it ‘sees’ connected and will automatically connect.

these Steinberg people do not EVER reply. I still have an open ticket with no answer for several weeks. they will never answer.
can one ask questions at this Club Cubase meeting?

If you want to suffer less, I recommend any other DAW. The constant re-licensing needs/checks/distrust of us mere users by Cubase and Steinberg AND the driver issues are two too much to bear.

EDIT:

forgot about what happens when you're forced to update your OS. But this series of problems isn't limited to Cubase. Most DAWS struggle with keeping up to date with both Windoze and Macrapple "patches, fixes and improvements".

I can´t just change DAW. I am after all working on some songs in Cubase. or rather not working on them anymore since nothing works and I am tired of it. it´s depressing to have to give up on music all the time because the software doesnt´work. maybe I´ll start recording on my old roland VS880. never had problems with that one. it always worked.

Thank you all, sorry I didn´t respond earlier. I was busy with my music cos the Yamaha driver has resurrected after I looked again and again and again where the hell it was. It was, as usual, just the ole hidden Cubase setting that one has to search for with a virtual loop.

Nevertheless: Steinberg does not answer support tickets. At least not in Europe. But that has nothing to do with Yamaha. Just a remark: don´t expect any help from them.

Now I´ll have to remember once and for all:

NEVER turn off the Montage while Cubase is still runnig. That is what causes the driver to get lost and all the waste of time.
Will try to figure out how to save my settings as a template.

NEVER turn off the Montage while Cubase is still runnig. That is what causes the driver to get lost and all the waste of time.
Will try to figure out how to save my settings as a template.

Many folks who have your issue think the machines are ganging up against them in some plot, when in fact, they are programmed to behave in a logical fashion. When you remove the active audio driver, the computer looks (immediately) for another option…. the next best option so that you will continue to be able to use audio functions elsewhere with your computer.

Recognize that when you, or your application’s template *select* the Yamaha Steinberg USB Driver, it negotiates that function from the computer’s default audio driver. It makes sense when you consider shutting down that disconnecting the Audio Interface will cause the computer to revert to a different driver.

Likely when you don’t consider (or forget that) the MONTAGE is your computer’s current Audio Interface, and you go ahead and turn it off, you are doing so without considering the consequences. It is actually logical (and in your best interest) for the computer to automatically revert to the built-in audio configuration.

How you power up and how you shut down, do make a difference.
When you launch Cubase, it takes a minute or two to scan your currently connected hardware… if the MONTAGE is already connected and powered on when you launch Cubase, it will find the hardware (audio interface) of the MONTAGE; and, if instructed, it will use it.

The only way it's possible to think of Operating Systems as being "logical" and have it make any sense:

Remember that other than two all too brief periods, the major OS vendors have been run, managed and led by extremely antisocial misanthropes, funded by the most exigent of forces hellbent on oligarchic control of digital signals intelligence and promoted by a complicit media.

None of it was designed for you, nor considerate of you and your intentions. You, the user, are the product.

[quotePost id=118818]

You, the user, are the product.

I don't know of anything that says you HAVE to live in a capitalist country!

capitalism - an economic and political system in which a country's trade and industry are controlled by private owners for profit, rather than by the state.

Maybe take a survey of yourself and decide how much authoritarianism you are in need of and then select a country that can provide you with that.

Let us know how that works out - assuming, of course, that your country of choice ALLOWS you to access this internet site again.
[/quotePost]

Correlation isn't Causation?

Returning to the thread: Steinberg should at least make some effort at plug and play for Yamaha products, regardless of the sequence of offs and ons, ins and outs, openings and closings.

If they did, I (and many others) might consider their products worthy of purchasing, and consider buying other Yamaha products, too.

As it is, if it's this much trouble to use the simplistic and archaic workflows of Cubase, it's better to expend some of that energy on learning to use something more compositionally and creativity fun, with newer paradigms. Like Ableton Live, Bitwig, Logic or Ardour.

The Grid.

This is the final of my Tron, for the users, posts. Today.

The Matrix now has me.

[quotePost id=118812]

NEVER turn off the Montage while Cubase is still runnig. That is what causes the driver to get lost and all the waste of time.
Will try to figure out how to save my settings as a template.

How you power up and how you shut down, do make a difference.
When you launch Cubase, it takes a minute or two to scan your currently connected hardware… if the MONTAGE is already connected and powered on when you launch Cubase, it will find the hardware (audio interface) of the MONTAGE; and, if instructed, it will use it.
[/quotePost]

Pro Tools reacts the same way as Cubase. I made the mistake once of shutting down the Montage first. Once...never again 😉

I think part of the problem expressed here is that the OP once had an understanding exactly where to set up the driver and see which is selected - then upgraded to a newer version - and now has problems finding the same menus used before because they have moved.

Yes, power sequence may have started the ball rolling but even without changing the "rules" and behavior of power sequence - there's a fairly trivial sequence of recovery steps if you know where to look.

I had an old response I never sent that shows a video where in the older cubase version (maybe 10) the audio driver is located. This would be a familiar reference point because it matches lots of older threads that Gabi was involved with and addressed the same sort of question for that older version. Then I saw a Cubase 12 video that demonstrated where to access the "same" menu and saw it was slightly different. By "slightly" - I mean I personally wouldn't need a video to resolve where to find the menu because it was still close enough for me to figure it out without documentation. And also still different -- so reasonable that some would have difficulties.

It was not that difficult to find a video that detailed the process. The one I found was not officially from Steinberg -- but was still at the top of the search engine list for what I was looking for.

And my conclusion to the unwritten response I had was that it's important to keep up with changes in the interface. I was looking for some complete documentation of "what's new" and didn't find what I was looking for to silver-platter this. However, I would personally advocate for learning this without the manual and poking around to find how the interface has changed.

I didn't see that the differences were "offensive" enough to say that Steinberg turned the product upside down. The changes were "slight" and things were still generally in similar areas of the software. Therefore, I think exploring the new version to become reacquainted with the product is not a daunting task.

All of this said - I do understand the frustration. When you throw in a moving target like a computer with some vendor's operating system -- this is the fuel for frustration no matter what the application is. When using a computer for long enough, we calibrate our expectations and learn how to cope with all of the curve balls thrown.

Not that things couldn't be better - but I'd much rather Yamaha invest in making the instruments better rather than policing operating system policies. If they have the spare resources to "fix" those too (without adding significant cost to the end user) -- great. If not, following a power sequence or finding the driver menu setup seem like reasonable tasks left to the end user.

" if the MONTAGE is already connected and powered on when you launch Cubase, it will find the hardware (audio interface) of the MONTAGE; and, if instructed, it will use it."

I guess it wasn´t instructed. I am bad instructor. Windows always adapts to whatever audio interface is on. If the Monty is on, Windows switches to it. Cubase does not. Once I have made the unfortunate (and recurrent) thoughtless mistake of turning off the Monty before Cubase, then Cubase sticks with the generic audio driver, even when Monty is on again. The Steinberg driver has to be reset manually. I don´t know ho to instruct Cubase for better behaviour.

"Then I saw a Cubase 12 video that demonstrated where to access the "same" menu and saw it was slightly different."

yeah, exactly. slightly different. I don´t do Monty music everyday, unfortunately. I don´t have time for that. And every update of darn Cubase changes the simplest things, like where the basic settings are. But it works now so I´m HAPPY