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brand new reface cp, problem with velocity

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 agu
Posts: 0
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hi, i just bought a new reface cp, and the "d" key sounds extremely loud, i guess that its a problem of the sensibility becouse the all the other keys sounds ok, with sensibility, the d key sound extremely loud even if i push super soft...

its anyway to repair this in case, its a software problem, or if in the shop dont help me, (i throw the box before notice the issue)

thanks

btw; i find on internet that if i push the higher key and i switch on the reface restart the software, but even doing this , still the same problem

 
Posted : 18/01/2021 8:28 pm
Bad Mister
Posts: 12303
 

That sounds like a broken key... (box or not), contact your authorized retailer.

 
Posted : 19/01/2021 7:01 pm
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