A note to all who chimed in to assist me. I updated my firmware and successfully loaded the Epic Grand package. Thanks for your help, Daniel

My firmware version is 1.20.4 . Is this my problem? Do I need to update the firmware? Where do I locate the latest firmware version to download. Again...

Thanks to all, I returned the purchase for a full refund. Buddy is still here but no longer allowed in the studio. I will research your suggestions. T...

Thanks to all, I was able to locate the sound files. I appreciate everyone's help. Daniel