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Appreciation of Support given by Jason

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Antony
Posts: 0
Estimable Member
Topic starter
 

Dear @Jason,

I would like to thank you for your seemingly tireless support of users in this forum. We would be at a loss without it.

Considering your extraordinary deep knowledge of the Montage, MODX and predecessors, it is understandable why users believe you are a payrolled Yamaha Support Officer. To this extent, you receive some totally undeserved flak. I have always known you are just another user, like us, which makes your altruistic dedication to assist all the more valuable.

I feel I need to write this expression of gratitude, because sometimes it may appear I am against or contradicting the solutions you offer. This is not my intent. Generally, I try to present alternative, simpler solutions that necessarily push-back some of the burden onto the user.

To be frank, I find some Users can be quite stubborn, demanding and unwilling to expend any energy in helping to remove their own obstacles.

By contrast, you will always try to build a successful solution around the customer, no matter how "unreasonable" their standpoint may seem to me. I have to applaud you for that. It gives me pause, and makes me realise that sometimes I am the party that is being unreasonable.

All said, your efforts have always been very much appreciated by me, and will continue to be appreciated.

Thank you,

Antony

 
Posted : 17/07/2022 11:11 pm
Jason
Posts: 7905
Illustrious Member
 

Antony, thanks for your kind words.

I feel that demonstrating kindness, calm, and resolve in the face of the opposite is the best way to deal with a tough crowd. I may not get anywhere with that - but at least I'm not adding any gasoline to the fire.

I hold fellow keyboard players to a different standard than the official support. Having been involved with numerous bands, projects, recordings, and other musical endeavors - I've had lots of exposure to passion, and all of its manifestations (good and bad), from fellow musicians. Therefore, I understand what this is and do not really fault anyone for handling things in a more negative way than maybe I would.

Yamaha support is a different story. I do hold them to a higher standard and thankfully, on balance, the experience has been mostly positive.

Thanks again and looking forward to a future of having fun with this musical technology.

 
Posted : 18/07/2022 12:47 am
Michel
Posts: 0
Eminent Member
 

[quotePost id=117888]Dear @Jason,

I would like to thank you for your seemingly tireless support of users in this forum. We would be at a loss without it.

[/quotePost]

Hear hear. Thanks Jason.

 
Posted : 18/07/2022 7:41 am
Michael Trigoboff
Posts: 0
Honorable Member
 

I totally agree with Antony. Yamaha ought to be paying Jason.

 
Posted : 21/07/2022 3:15 am
Rebecca Turner
Posts: 0
Eminent Member
 

I would also like to express my gratitude to Jason for the sterling work he has done for us on this forum. Yamaha really ought to be rewarding him... perhaps a CS80 or GX1 might be donated to him.

 
Posted : 21/07/2022 9:52 am
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