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I can't create sounds or use previously made sounds on soundmondo

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I'm running Mac OSX 10.10.5 Yosemite and have my CS Reface connected via USB and on latest version of Chrome. The light for the synth is green but when I press the sync button after finding a sound it goes to the screen where I can create a sound and doesn't upload it to my synth , am I doing something wrong? There have been lots of problems for me since I started using the site. Log in issues as well where I can't login and after being able to login I get automatically logged out. Hope you understand this.

 
Posted : 11/04/2016 8:07 pm
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I have this exact same problem on Windows 10.1 with the latest version of Chrome

 
Posted : 13/04/2016 6:04 am
Posts: 3
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Hi Fríði and Lucius-

There was an issue with Soundmondo logins a week or two a week when it came to special characters in the names, which has since been resolved. Can you clear your cache/ cookies, and try again?

Lucius - could you please do the same in terms of clearing cache/ cookies, restarting the browser and let me know if the issues persist?

By the way - I work with the folks who helped develop Soundmondo, and will be helping out with the community/ forum moderation! 🙂

Thanks,
Cassie

 
Posted : 13/04/2016 7:58 pm
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Hi Cassie 🙂

Thanks for looking into the issue but after clearing cached/ cookie the problem is still there, the problem being syncing my synth with user patches 🙁

 
Posted : 14/04/2016 7:17 pm
Posts: 3
Member Admin
 

Hi Fríði,

Sorry to hear that! We'll have someone from the tech team reach out personally to you. Thanks for your patience.

All the best,

Cassie

 
Posted : 15/04/2016 4:01 pm
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I also tried clearing the cache and had no luck.

 
Posted : 15/04/2016 6:38 pm
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Just tried a completely separate computer (a Mac running the latest version of OSX and the latest version of Chrome), same story. Tried clearing the cache as well, no luck.

 
Posted : 16/04/2016 2:18 am
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Got great support from the SocialRaise (SoundMondo) folks - got a personal e-mail from the head of the company requesting further technical details.

Well, it turns out the issue is TOTALLY MY OWN FAULT. I'm running my CS through a MOTU MIDI TImepiece AV so I can use it as a MIDI controller for my other devices and do some other advanced MIDI routing and apparently I needed to mute the CC MIDI data and a few other things headed to the MIDI IN on the CS, even though I was using the USB MIDI to interface with SoundMondo. This actually makes sense and I feel dense for not figuring this out earlier (I thought I had tested with no MIDI cables plugged in).

Also got great support from Yamaha. Thanks everyone!

 
Posted : 19/04/2016 11:53 pm
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With great support from the head of the company SocialRaise, that helped develop SoundMondo (talk about good service and support) I finally figured it out. The reason behind all my trouble is that I have Automap, that I use with my Novation midi keyboard, running in the background and that's been the issue this whole time. I tried turning it off and voila now I can use Soundmondo to its full extent! Thanks for all the help and great support and hopefully no one else has this problem 🙂 Cheers!

 
Posted : 26/04/2016 11:52 pm
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